Shipping Policy
Thank you for shopping with URBNA Studio. We’re committed to delivering your order as efficiently and safely as possible. Please review our shipping policy below to understand how and when your items will arrive..
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Please note: During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.
Estimated Delivery Times:
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Domestic: 3–7 business days
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International: 7–21 business days (depending on destination and customs processing)
Please note that delivery times are estimates and may vary based on shipping carriers, location, and other external factors.
International Shipping
We currently ship worldwide. International orders may be subject to import duties, taxes, and customs fees once the shipment reaches your destination country. These charges are the responsibility of the recipient and are not included in the shipping costs.
URBNA Studio is not responsible for any delays caused by customs clearance processes.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on the carrier’s website.
Missing or Delayed Orders
If your order hasn’t arrived within the estimated delivery window, please check your tracking information first. If the tracking details show no updates or if your package seems lost, contact us at info@urbnastudio.com — we’re here to help.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. URBNA Studio is not responsible for orders delayed or lost due to incorrect or incomplete shipping details provided at checkout.
Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or destination-specific regulations. If we’re unable to ship an item to your location, we’ll contact you promptly to offer alternative solutions.
Questions?
For any shipping-related questions, feel free to reach out to us at info@urbnastudio.com. We’re happy to assist you.