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Privacy Policy

This Privacy Policy describes how URBNA Studio (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, interact with our services, or make a purchase from urbnastudio.com (the “Site”) or otherwise engage with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” refers to any user of the Services, whether a customer, website visitor, or other individual whose data we process..

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree, please do not use or access our Services.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, or for legal and regulatory reasons. When we do, we’ll update the “Last Updated” date and post the revised version on this page.

What Information We Collect

We collect information in several ways, depending on how you interact with us:

1. Information You Provide

You may provide us with the following personal information directly:

  • Contact details: Name, email, phone number, mailing address

  • Order information: Shipping and billing details, payment confirmation

  • Account data: Username, password, and related authentication details

  • Shopping activity: Items viewed, added to cart, or wishlist

  • Customer support: Any data you include when reaching out to us

Note: Some features may require personal details to function. Without this information, these features may be limited.

2. Information from Cookies and Similar Technologies

We use cookies and related technologies to collect Usage Data, which may include:

  • IP address, browser type, device type

  • Interaction with the Site, such as page views and navigation behavior

3. Information from Third Parties

We may receive data from trusted third-party services, including:

  • Shopify (our e-commerce platform)

  • Payment processors (for secure transactions)

  • Marketing or advertising partners

All such data is handled in accordance with this policy.

How We Use Your Information

We use the data we collect to:

Provide Our Services

  • Fulfill orders and manage transactions

  • Manage your account and preferences

  • Communicate order and shipping updates

  • Enable returns, reviews, and customer support

Marketing & Advertising

  • Send promotions via email or SMS (opt-out available)

  • Display personalized ads across our website and social platforms

Security & Fraud Prevention

  • Monitor, detect, and prevent fraud or misuse

  • Protect your data and our systems

Improve User Experience

  • Analyze usage for performance improvements

  • Respond to your inquiries and feedback

Cookies

Cookies help us enhance your experience. You may disable them in your browser settings; however, certain features of our site may not function properly as a result. For third-party cookies, refer to their policies.

How We Share Your Information

We may share your data with:

  • Vendors and service providers: For payment processing, shipping, IT support, etc.

  • Marketing partners: To enhance advertising and promotional efforts

  • Legal authorities: When required by law or to protect our rights

  • Affiliates or during business transitions: In case of a merger, acquisition, or sale of assets

Third-Party Links

Our website may include links to other websites. URBNA Studio is not responsible for their content or privacy practices. We encourage you to review their respective privacy policies.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from minors. If you believe we have collected such data, please contact us to request its deletion.

Data Security & Retention

We implement industry-standard measures to protect your personal information. That said, no system is completely secure. We retain data as long as needed to:

  • Operate our business

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request deletion of your personal information

  • Correct inaccurate data

  • Receive a copy of your information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Manage communications (unsubscribe from marketing emails at any time)

You may also appoint an authorized agent to act on your behalf. We may verify your identity before processing such requests.

Complaints

If you have concerns about our handling of your data, please contact us. If you are not satisfied with our response, you may contact your local data protection authority where applicable.

International Users

URBNA Studio operates, but may process data globally. If we transfer your data internationally (e.g., to the U.S.), we take appropriate steps to protect it, including using Standard Contractual Clauses where necessary.

Contact Us

For questions, feedback, or to exercise your privacy rights, please contact us at:

Email: Info@urbnastudio.com